FAQs

1. What products does MattressFirm offer?

MattressFirm offers a selection of mattresses designed for different comfort preferences and sleeping needs. Explore our product collection to compare available sizes, materials, features, and pricing.

2. How do I place an order?

Browse our collection, select your preferred mattress and available size, and add it to your cart. Proceed to checkout, enter your delivery information, and follow the instructions to complete your order.

3. What payment methods do you accept?

MattressFirm offers Cash on Delivery (COD) as its intended payment method. Customers pay according to the instructions provided at checkout and upon delivery. Please review the available payment option before confirming your order.

4. Do you offer free shipping?

Yes, MattressFirm offers free shipping on orders delivered within the United States. There is no minimum purchase requirement. Please review our Shipping Policy for further information.

5. How long does delivery take?

Delivery times depend on the product, destination, and order processing requirements. Please refer to our Shipping Policy for current delivery estimates and additional information.

6. How can I track my order?

You can check your order confirmation email for an available order-status link. If you need assistance, visit our Track Your Order page and submit your order number and email address through the inquiry form.

7. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@mattressfirm.shop. We will review your request based on the order's processing and fulfillment status. Changes or cancellations cannot be guaranteed once processing has progressed.

8. What should I do if my order arrives damaged?

If your order arrives damaged or you receive an incorrect item, contact our support team promptly. Include your order number, a description of the issue, and clear photographs where possible so we can review your request.

9. Do you accept returns or exchanges?

Returns and exchanges are subject to our published Return & Refund Policy. Please review the policy for eligibility requirements, applicable timeframes, conditions, and instructions before requesting a return.

10. How do I choose the right mattress?

Consider your preferred firmness, sleeping position, available bed space, and comfort preferences. Review each product's description, dimensions, materials, and features to help determine which mattress may suit your needs.

11. Are mattress sizes listed on product pages?

Available mattress sizes and product dimensions are provided on the relevant product pages where applicable. Please check the selected size and specifications before placing your order.

12. Do you provide a mattress warranty?

Warranty coverage, where applicable, depends on the specific product and its stated terms. Review the product information or contact our support team to ask about warranty details before purchasing.

13. Can I order more than one mattress?

Yes, you can add multiple available products to your cart. Please check the quantities, delivery details, and final order summary before completing checkout.

14. How can I contact MattressFirm?

You can reach our customer support team using the following contact information:

Email: support@mattressfirm.shop
Phone: +1 713 973 3944
Business Address: 9762 Katy Fwy Ste 600, Houston, TX 77055, United States

You can also submit a message through our Contact Us page.

15. Is customer support available 24/7?

Our online contact form is available 24 hours a day, seven days a week, so you can submit an inquiry at any time. Messages are reviewed during our regular customer support hours.