Privacy policy

At MattressFirm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit, interact with, or place an order through https://mattressfirm.shop/.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We may automatically collect device information such as browser type, IP address, device information, time zone, pages viewed, referring source, cookies, and similar technologies. When you place or attempt to place an order, we may collect your full name, billing or shipping address, email address, phone number, products ordered, order number, and delivery information.

2. Cookies Policy

We may use essential, analytics, marketing, and functionality cookies to operate the site, understand usage, remember preferences, and improve customer experience. Trusted third-party services may use cookies according to their own privacy practices. You can manage cookies through your browser settings, although disabling essential cookies may affect cart or checkout functionality.

3. How We Use Your Personal Information

We may use information to process and fulfill orders, arrange shipping, provide tracking, communicate about orders, provide support, process returns and refunds, prevent fraud, improve our website, comply with legal obligations, and send marketing communications where permitted.

4. Legal Basis for Processing

Where applicable, we may process information based on consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

5. Data Security

We take reasonable administrative and technical measures to protect customer information. Our website uses HTTPS/SSL encryption where enabled by our hosting environment. Because MattressFirm offers Cash on Delivery (COD) as its intended payment method, we do not request credit or debit card details as part of the COD payment process.

6. Sharing Your Personal Information

We do not sell customers' personal information. We may share necessary information with trusted providers involved in hosting, fulfillment, shipping, customer support, analytics, fraud prevention, security, or legal compliance.

7. Do Not Track

Because there is no universally accepted standard for Do Not Track signals, our website may not respond to all such requests.

8. Data Retention

We retain personal and order information only as long as reasonably necessary for order fulfillment, support, returns, records, fraud prevention, and applicable legal or regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights to request access, correction, deletion, portability, withdrawal of consent, or restriction of certain processing. Contact support@mattressfirm.shop to submit a request.

10. Children's Privacy

MattressFirm does not knowingly collect personal information from children under 13. Please contact us if you believe a child has provided personal information.