At MattressFirm, we offer Cash on Delivery (COD) to provide a simple and convenient shopping experience for customers in the United States.

1. Accepted Payment Methods

We currently accept Cash on Delivery (COD). Customers place orders through https://mattressfirm.shop/ and pay at the time of delivery.

2. Payment Restrictions

We currently do not accept PayPal, Venmo, personal checks, credit/debit card payments, or direct bank transfers for order payment at checkout.

3. Payment Currency

All prices and order totals are displayed in United States Dollars (USD $).

4. When Will I Be Charged?

Payment Collection: Payment is collected at delivery.

Confirmation: Once an order is placed successfully, an order confirmation may be provided.

Processing: Confirmed orders are processed and prepared for shipment according to our Shipping Policy.

5. Payment Security

Our website is designed to use HTTPS/SSL encryption when enabled by our hosting environment. Because checkout uses COD, we do not collect or store credit/debit card or online banking payment credentials through our COD checkout process.

6. Order Verification

Please provide accurate shipping and contact information. Orders containing incomplete, inaccurate, suspicious, or unverifiable information may be delayed or cancelled where reasonably necessary.

7. Refunds

Approved refunds are typically processed within 7 business days after the returned item is received, inspected, and approved.

Approved COD refunds may be arranged through bank transfer or another method communicated and agreed upon by our customer support team.

See our Return & Refund Policy.

8. Shipping

We currently offer Free Shipping within the United States, with no minimum order requirement.

Order Processing: 1–2 business days (Monday to Friday).

Shipping Transit: 4–6 business days (Monday to Friday).

Total Estimated Delivery: 5–8 business days.

Shipping Carrier: FedEx.

See our Shipping Policy.

Contact Us

For payment-related questions, please contact our customer support team.

Email: support@mattressfirm.shop

Website: https://mattressfirm.shop/

Contact Us: Visit the Contact Us page on our website.

Business Information

Business Name: MattressFirm

Business Days: Monday – Friday

Business Hours: 10:00 AM – 6:00 PM (Central Time)

Customer Support: Online inquiries accepted 24/7

Business Phone: +1 713 973 3944

Email: support@mattressfirm.shop

Website: https://mattressfirm.shop/

Business Address: 9762 Katy Fwy Ste 600, Houston, TX 77055, United States

Response Time: We aim to respond to customer inquiries as promptly as possible during regular business hours.